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Closing today at 23:59
StreetDoctors, London (On-site)
£27,000
We are looking for an experienced Youth Worker, to deliver training sessions and projects to young people through London.
Posted 1 week ago
Royal Agricultural Benevolent Institution, Botley, Oxfordshire (Hybrid)
£33,000 per year (plus £2,500 per year car allowance)
Exciting new role to support our Senior Service Delivery Manager with imbedding a strong culture of safeguarding across RABI.
Posted 2 days ago
Closing today at 23:59
Youth Engagement, Manchester (On-site)
£25750.00-£25750.00 per year
Posted 2 weeks ago
Closing today at 23:59
The Hepatitis C Trust, Birmingham (On-site)
£26,500 per year
Do you have experience of working in drug services and with volunteers?
Posted 1 week ago
Thrive, Birmingham (On-site)
£21,000 per year pro rata
Are you looking for a fulfilling role where you can make a real difference? Are you organised and people orientated?
Posted 2 days ago Quick Apply
Closing today at 23:59
The Hepatitis C Trust, Bristol (On-site)
£26,500 per year
Do you have experience of working in drug services and with volunteers?
Posted 1 week ago
Closing in 3 days
Single Homeless Project, Westminster (On-site)
Starting at £34,996.44 and rising incrementally to £37,425.16 per annum
We're seeking a dynamic and experienced individual to oversee our dedicated team of Floating Support Workers.
Posted 1 week ago
Closing in 5 days
Snow Camp Charity, Multiple Locations (Hybrid)
£27,500 pro-rata based on full time equivalent (this includes a 10% bonus paid annually in July each year)
Ground-breaking snowsports youth charity is looking for someone passionate about youth work and improving young people's mental health!
Posted 1 week ago Quick Apply
Page 1 of 3
Cheshire West and Chester (Hybrid)
Cumbria
Greater Manchester
Lancashire
Up to £27,000 (GBP)
Full-time
Permanent
Job description

A fantastic opportunity has arisen for a Regional Casework Coordinator to join the Northwest Region at SSAFA, the Armed Forces charity.

You will be part of the regional office team who are the first point of contact to all beneficiaries into the Regional Office. You will be assisting with sometimes complex problems from individuals who may be distressed, identifying the presenting and potential underlining needs to determine the best way to support the beneficiary, either by beginning a casework referral, referring to another service within SSAFA or making an external referral to organisations better able to offer support. You will also have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. At all times you will adhere to the safeguarding, confidentiality, and data-protection policies, including escalation to emergency services for clients where there are immediate areas of concern.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA and will influence the processes and procedures within the office, working closely with the Regional Casework Manager and Regional Operations Manager.

The post is home-based, but you may have to travel occasionally around the Northwest Region of England.

About the team

In this new role you will be working closely with volunteers from the six SSAFA branches in the Northwest, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger support team which will include a Casework Manager and a Regional Operational Manager.

About you

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR, along with experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families, along with supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North West.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2022 our trained teams of volunteers and employees helped more than 59,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

 Closing date: Midnight on 6 May 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

 Interviews: 13 May 2024

Posted on: 25 April 2024
Closing date: 06 May 2024 at 23:30
Tags: Admin,Advice, Information,Communications, PR,Social Care/Development,Advocacy,Volunteer Management,Support Worker,Social Work